Return and Refund
Return & Refund Policy
Shop with confidence at Bella & Lina.
At Bella & Lina, we want you to feel confident with every purchase. If you are not completely satisfied with your order, we are here to help.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all tags and packaging included.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including final sale items, gift cards, and products that have been used, damaged, or altered after delivery.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method.
Exchanges
If you need a different size, color, or replacement item, please contact us first so we can assist you with the exchange process.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the item so we can resolve the issue quickly.
How to Start a Return
To begin a return or refund request, please contact us at:
Email: contact@bellaandlina.com
Customer Support Hours:
Monday – Friday: 9 am - 5 pm
Weekends: 10 am - 3 pm
Store Location:
Bella & Lina
Charleston, South Carolina